Customer Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Guarantee

  • All your help requests will be dealt with within maximum sixty minutes after the support ticket or email was submitted. If your issue requires further assistance from an administrator, we will forward the ticket or the e–mail to the person on duty, without delay and will leave a comment to inform you that more time will be required for reaching the best solution. If you make use of the Admin Services package, all of the services included there will be carried out whenever you specify.

  • Top quality support service

  • A First–Class Client Support Service

  • Our tech support team will be available to you 24–7–365 if you need help with the Web Site Control Panel or with any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. What is more if you need assistance handling the daily admin tasks on your dedicated hosting server, you can take a glance at the Admin Services package, that includes data backup space, weekly Operating System updates, troubleshooting and software installation services, server monitoring and restarting services, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Each Linux dedicated hosting server comes with our free–of–charge Web Site Control Panel, which offers a comprehensive knowledgebase plus a group of educational video tutorials. Whenever you require help while working with the Web Site Control Panel, just push the Help or Videos buttons located in the top right corner.