You'll find a lot of shared web hosting providers available, yet many of them are resellers who have limited resources, especially when it comes to support. A good way to distinguish them is the option to contact the company over the telephone. The level of support that you'll receive via this particular method of communication will vary depending on the supplier - a few of them provide dedicated telephone support, while others offer basic and customer support only since some issues are more time-consuming and it's faster and easier to be resolved via a ticket, especially when the situation has to be escalated. Still, it is good to know that you can contact your hosting supplier as there're lots of small-scale matters which can be taken care of effortlessly and in a very timely manner through a call, not mentioning that you are able to get more info regarding the services before you become a customer.
Phone Support in Shared Web Hosting
In case you decide to get one of our Linux shared web hosting services, you will be able to get in touch with our customer support team over the telephone for 14 hrs every day. We can help you select the ideal package for your sites as we think that it's better to discuss such issues with a live person. If you already have an account, we're able to help you with all your sales/billing questions and general issues, even with some tech problems which do not involve too much time or escalation to a system administrator since it'll be more convenient to open a support ticket for time-consuming troubles so as to have the communication in a single place. We have phone numbers in the US, Great Britain and Australia, so you are able to call the one you prefer and speak with one of our agents.
Phone Support in Semi-dedicated Hosting
We offer live telephone support 14 hrs a day as a part of the support services for every single semi-dedicated server plan that we provide. As some issues are more difficult and time-consuming, you'll need to open a support ticket in case you experience such an issue, but for all of the general, billing or small-scale tech issues you can always phone us and we'll help you instantly in order to save you the time you will need to spend on creating a support ticket. Even if you do not have an account yet, you're able to find out whether you can host your sites on our leading-edge cloud platform or you can receive any other general info about our semi-dedicated solutions. We now have local phone numbers in the USA, Great Britain and Australia as well as a global number, so that you will be able to call the one which is nearer to where you are.