If you have a site, a problem could always show up and it does not necessarily have to be connected with the web hosting service itself. For example, something can go wrong when you update an application or some important content may be edited or erased by mistake. Whatever the essence of the problem may be, you will have to touch base with the client care team and request them to recover a backup or to help you troubleshoot the problem that you’re experiencing. How timely they’ll do that will predetermine the period of time that your websites will be unavailable. For given websites like social networks or online shops, a repeated downtime period too often means losing clients and money. Having said that, it is quite important for you to use the services of a company that offers not only a very good client care service, but also a prompt one.
One-Hour Response Guarantee in Shared Web Hosting
Our Linux shared web hosting services
come bundled with a 1-hour response time guarantee, which means that regardless of what question or complication you may have, we will always be there to lend a helping hand. As a matter of fact, it rarely takes more than 30 minutes to get a problem fixed or a query answered, and this is valid for both technical and pre-sales matters. Our support engineers are available 24x7, even on weekends and official holidays, which goes to say that you will receive instant assistance whenever you need it. We realize exactly how expensive time can be, so by the time we respond to your email or trouble ticket, we will have enquired into the issue and, if we haven’t resolved it, we’ll provide you with more info on what you have to do on your end – when the situation necessitates it. With our support services, you can rest assured that there will be somebody to help you out momentarily, regardless of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server
plan from us, you can take advantage of our mega-fast support service. You will get an answer to any ticket submitted via the web hosting Control Panel or e-mail sent to our technical and customer support team in no more than an hour. The response time is guaranteed and it is valid irrespective of the matter – billing or technical. Often, it takes far less time to examine and fix a problem. We will supply you with more info if the solution entails something that needs to be done on your end. In case you touch base with us during public holidays or weekends, the response time will be absolutely the same and because of the fact that our support team is working 24 hours a day, 7 days a week, you’ll receive immediate help for virtually any general, technical or billing issue no matter what time it is.