A live chat is among the ways of communication supplied by some web hosting providers as a part of their support service. Determined by the company, the chat can be used for pre-sales, billing and/or tech assistance. This way of communication is faster than a support ticket and it will make it less likely to misspell or misunderstand anything compared to a call with an agent. What's more, when the trouble that you have needs some time to be investigated and taken care of, you can do something different at the same time instead of just waiting, as you'd have to do if you call. Also, you can take advantage of a live chat assistance service completely free provided that you have world wide web access even when your web hosting provider is located in another country and they don't have a local telephone number you can call.
Live Chat Support in Shared Web Hosting
We provide a live chat support service for all Linux shared web hosting services
that we offer and we're able to help you with almost everything live. In case you do not have an account with our company yet, we are able to provide you with more info about the packages so as to help you to select the most suitable plan. If you are an active client, we are able to assist you with any general or billing matter along with with multiple common tech troubles, for instance an email address setup in a desktop email client. When you are unable to call us for whatever reason or you are in a country where we do not have a local telephone number, the live chat is the best option to contact us. Needless to say, some situations require additional time to analyze and test, therefore you will need to open a support ticket to our technicians, still, we're able to save your time and help you with many issues on the chat.
Live Chat Support in Semi-dedicated Hosting
We provide a live chat service that is designed for all of our future and active customers. In case you're looking for a new web hosting account, you're able to chat in real time to one of our agents and receive more info about our Linux semi-dedicated hosting services
so that you can choose the optimal plan for your web sites. In case you already have an account with us, we will assist you timely with general, billing and first-level technicalissues. Although in some instances you'll need to open a ticket as there are troubles that cannot be resolved on the live chat, we can help you with various common jobs, like setting up an email account in an email client or forwarding one domain name to another. Thus, you will benefit from timely support and you'll save many hours.