A ticketing system is the most popular means of correspondence that hosting companies offer to their clients. It’s typically part of the billing account and is the most efficient way to resolve an issue that requires some time to investigate or that has to be escalated to a system administrator. Thus, all replies supplied by either party will be kept in the same location in the event that somebody else wants to work on the issue at hand and the info already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, which implies that you will have to sign in and out of no less than 2 accounts to do a specific operation or to touch base with the hosting company’s customer service team. If you want to manage a handful of domains and each one of them is hosted in a separate account, you will need to use an even larger number of accounts at the same time. Besides, it can take a substantial length of time for the hosting provider to process your ticket request.
Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from our company, you’ll never need to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire web presence. You can quickly access any support ticket whilst you are browsing your website files or changing different settings. The ticketing system is being strictly monitored 24-7-365 by our client service team and the response time is no more than 60 minutes, but it seldom takes more than 20 minutes to obtain help. In stark contrast with some other web hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you wish and request information concerning any billing or technical issue. Besides, you can read a selection of articles, which will help you handle the most commonly faced obstacles yourself.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it is far more efficient to manage everything from a single location, which is why we have integrated a support ticket system into the custom-created Hepsia hosting Control Panel, which comes with each semi-dedicated server plan. This will allow you to manage the correspondence with our tech support staff together with your semi-dedicated server account, which suggests that you won’t need to memorize one more logon name for another admin dashboard. You will be able to send a new ticket or to check the status of an old one with less than a couple of clicks while you are browsing the files within your semi-dedicated account. Also, you can go through older tickets using an intelligent search filter or read applicable knowledgebase articles with solutions to commonly confronted challenges. The integrated ticketing system is monitored 24x7x365 with the maximum ticket response time being only 1 hour, so there will always be someone to help you.