A ticketing system is the most popular means of correspondence that hosting companies offer to their clients. It’s typically part of the billing account and is the most efficient way to resolve an issue that requires some time to investigate or that has to be escalated to a system administrator. Thus, all replies supplied by either party will be kept in the same location in the event that somebody else wants to work on the issue at hand and the info already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, which implies that you will have to sign in and out of no less than 2 accounts to do a specific operation or to touch base with the hosting company’s customer service team. If you want to manage a handful of domains and each one of them is hosted in a separate account, you will need to use an even larger number of accounts at the same time. Besides, it can take a substantial length of time for the hosting provider to process your ticket request.