The presence of the customer and technical support that a shared web hosting company provides can tell you a lot about the services they provide as well. In case you are allowed to use just e-mail messages or tickets, you have most likely come across some reseller and not the actual web hosting provider. If this is the case, you'll probably have to wait for a couple of days so as to get an issue resolved as your reseller may not be checking their communication regularly or they may need to consult with the true website hosting company for additional help. When the supplier can provide various options for communication with fast response time which are available at any time, they are most likely the top provider, not only a reseller. So you'll enjoy timely assistance and top quality support because they'll have direct access to the servers where your account will be created. No matter what the trouble - sales or technical, it's generally better to be able to communicate with your hosting company directly via your preferred method of communication.
24/7 Customer Support in Shared Web Hosting
All of our Linux shared web hosting services feature 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring for our website hosting solutions well before you make a purchase or you're a current customer and you have a question or some problem, you're able to contact us any time, including weekends and holidays. We have numerous channels to get in touch with us - several telephone lines around the world for your convenience as well as live chat support for pre-sales, billing and general questions; email messages as well as support tickets for more complex matters or any issues which require additional time to research and take care of. In contrast to a number of other web hosting providers, our trouble tickets have a guaranteed max response time of only 1 hour, thus regardless of what the problem is, it'll be resolved timely and you won't waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We know how essential it is to get prompt assistance, especially when your web site is not running efficiently for some reason. All our Linux semi-dedicated hosting services come with 24/7 customer and tech support, so if something comes up, you'll be able to use a number of ways to contact us - phone line with several local numbers around the world, live chat, e-mail messages and support tickets. The first two choices are for billing, pre-sales and basic matters, which means that if you don't have an account yet, for example, you are able to get extra information for our solutions, or we can assist you with uncomplicated technical problems. The second two options are for solely tech issues or everything that's more time-consuming due to the fact that it's quicker to follow the conversation between you and our technical support crew. The warranted max answer time for them is just 1 hour, the typical one - 15-20 minutes, so you won't have to wait for an entire day in order to get assistance as you may need to do with other providers.
24/7 Customer Support in VPS Hosting
If you've got a Virtual Private Server from us, you'll be able to contact us 24/7 for any server-related issue or forvarious difficulties or questions associated with the pre-installed software the server comes with. In case you haven't bought your virtual private server plan yet, you can find out a lot more about our solutions by giving us a phone call or via our live chat service. For more technical problems, you're able to send an email message or open a ticket from your billing Control Panel and you will get support within less than 1 hour no matter the time of the day, even on weekends and holidays. The actual response time usually does not extend past 30 minutes. In case you need assistance with third-party software, you will be able to use the Managed Services upgrade that you can add to every single VPS plan and our administrators will assist you with any set up or troubleshooting problem you have encountered.
24/7 Customer Support in Dedicated Web Hosting
With a 1 hour max response time warranty, you will take advantage of quick support when you acquire a dedicated server from our company. Our customer and tech support teams are accessible 24/7/365, so any time you open a ticket through your billing account or you send an e-mail message regarding any kind of issue with the server or the pre-installed software on it whatever the time of the day, you will receive a response within 1 hour, even during holidays. Our ticketing system is the better option if the matter in question needs more time to be resolved or in case it needs to be given to our admins, because it's far more convenient to monitor the communication sent on both sides. For general, billing and sales issues/inquiries, you're able to call us or talk to a live representative employing our chat service. If you include the Managed Services upgrade to your server plan, our administrators can also assist you with third-party software installation and troubleshooting and similarly to the standard support, this service is available 24/7 as well.