Irrespective of the fact that the web hosting service provided by the different companies is relatively identical, every provider has got their own platform with its own tweaks and different ways to perform given tasks. This is the reason why, a rich knowledge base will be truly helpful both for people with little or no past experience and for technically seasoned users who will eventually learn how given procedures are done, but will waste precious time in the process. The purpose of such a knowledge base is to make the service fast and simple to use, sparing users a lot of time and energy. The result is more content clients, since they can quickly find the information they’re searching for, and much less work for the support team, because usually most of the questions and issues that clients have are already described in the knowledge base. On the condition that the articles are well-written and cover more topics, you’ll be able to discover more not only about your account, but also about the web hosting service in general.
Extensive Online Documentation in Shared Web Hosting
Our shared web hosting plans include an in-depth knowledge base where you can find information about all the challenges that you might stumble upon and their solutions. You can learn how to set up and manage a mailing list, how to use an .htaccess config file, or how to continue in case the settings of your email client are accurate, but nevertheless you’re unable to send email messages, for instance. We have tried our absolute best to be as thorough as possible and to encompass all possible options so as to save you time and energy and to give you different solutions for any issue. The knowledge base features educational articles too – both general ones about the hosting service as a whole, and more specific ones, which will inform you about the features and functions of the Hepsia hosting Control Panel. You can find relevant articles about particular features and functions in every section of the Control Panel, while if you prefer to see the full list of articles, you can go to the Help section.
Extensive Online Documentation in Semi-dedicated Hosting
Our semi-dedicated servers offer a rich article repository where you can find any information that you may require about our web hosting services or about the Hepsia hosting Control Panel that we’re using. We have compiled it based on the feedback that we have received from our customers throughout the years and, as a consequence, our articles touch on specific issues that you may run into and offer the very best way to resolve them, for example receiving an HTTP 500 error message or being unable to send email messages from your personal computer although you have the right SMTP settings. The articles are available in each and every section of the Control Panel and you can consult them at any time. They can help you enlarge your knowledge not only about our platform, but also about the web hosting field in general, as they contain elaborate guidelines and general info such as what file permissions or cron jobs are.